freezing on " android " window

[wallace gibson]

my neuropad 2 has suddenly stopped working,only showing the "android " window now can't get any further,any suggestions please

 

[Spider]

Hi Wallace, welcome to the forum. I'd suggest you try a reset of the tablet.

Factory reset: http://www.androidtablets.net/forum/android-tablet-q/62022-how-do-i-factory-reset-my-tablet.html

If there are no instructions there specifically for your tablet, try some of the methods for other tablets. One of them will probably work and you won't hurt anything by trying.

 

[Victoria Brinsley]

Your OS might have got corrupted. You can simply get it formatted and get the new upgraded one.

 

[wallace gibson]

Your OS might have got corrupted. You can simply get it formatted and get the new upgraded one.

appreciate your input Victoria, what do I do to format and upgrade please