Great Grandmother needs help with a Xoom I messed up PLEASE

[ringdi]

I am a Great grandmother and my grandkids got me a xoom 3/g 4/g to look at their pictures but my sd card would not work and I saw you rooting guide and I wanted to try. My grandkids told me not to do it but I did it and now my xoom will not boot past the first logo. I need help real bad. They told me they could not fix it if i messed it up. Please how do I tell them after all the money they spent. I never got a gift like this before. PLease please help me fix it. talk to me a [email protected] or even call me if you cand help me please please I just cant tell them what I did

 

[Spider]

Hi ringdi, welcome to the forum. I'm moving your thread to the Motorola Tablets section for you, where more people with that tablet are likely to join the discussion and try to help you. Good luck!

 

[ttweed]

Have you tried a factory reset? The method is covered on the Motorola Xoom support site here:
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/60609/p/7901,7906

Perform a factory reset using external keys

Note: It is highly recommended you use the above factory reset using the settings. Making a mistake using the factory reset using external key method could have very bad consequences.
If you are unable to navigate through the menu to perform a factory data reset, you can follow the steps outlined below:

1. Turn tablet off. You may need to use two hands in this process to press and hold buttons properly.
2. Turn on the tablet with power button, wait a full 2 seconds from the time the tablet starts showing the red Motorola logo, then press and hold the down Volume key. (you should not hold down the power button after it turns on and logo appears)
3. "Android Recovery" will appear on top of screen if timing is done correctly. Release volume button. (if you continue to press volume down at that message, the message will cycle through "RSD, Fastboot, and back to Android Recovery. Make sure message states Android Recovery before you go to next step). If stuck at a RSD protocol or Fast boot screen, reboot the tablet by holding power button then pressing the volume up).
4. While screen states "Android Recovery", Press volume up button, the screen will say "Entering Android recovery mode" and a few seconds later an Android robot graphic will appear alone on the screen. Release buttons.
5. Hold down power button and then press the volume up key together to see the Android Recovery screen menu selections.
6. Use the volume buttons to move up and down through selection in this menu.
7. Using the volume down button, scroll down to “Wipe data/factory reset”
8. Tap Power hard key to select option.
9. Scroll down to select “Yes, delete all user data”.
10. Tap the power button to select. Wiping and formatting data will take a few minutes.
11. You will return back to the Android recovery screen menu.
12. Tap the Power button to "Reboot system now" which will power-cycle tablet and eventually power back on to the Initial Set-up / Welcome screen present when you first turned on your tablet.

HTH,
TT

 

[Astrix]

Hello Grandma...First of all dont panic.

As above member said...flash back via SBF/RSD. Take a look here.

How to install the essential files needed to flash back to an original stock ROM SBF.
This is necessary when you get stuck in the proverbial "bootloop".

Step is similar to this tutorial :

Part II:
http://www.youtube.com/watch?v=KA67WaBfGWQ&feature=player_detailpage#t=14 s


Flashing the SBF:


How to flash the SBF: here

That link will link it back to Xoomforum: "Thanks to Steady Hawkin over at the Xoom forums for this on"
Download SBF: http://sbf.droid-developers.org/everest/list.php

Flashing the SBF:

• Run RSD Lite as Admin
• Power off your Xoom, press volume up and power at the same time until the device starts. It should boot with "Starting RSD protocol support 3"
• Connect your supplied USB cable (I say supplied because 3rd party cables can cause issues)
• Browse to the SBF file you extracted in the filename box (use the ... button to select)
• Click on Port 1 and select Show Device. If it looks similar to the below image (Device and File Properties are both populated) you are all set
• Click Run

 

[Astrix]

HOW TO ROOT, FLASHING AND RETURN TO STOCK:

Use this guide: http://www.xoomforums.com/forum/showthread.php?p=192326

Hope it help and keep us update.

PS: PM me If you need more assistance cause I not always in here.

@Mod/Admin and Spider: If the link not permitted. Apologise in advance and delete it if necessary...thanks.

 

[Spider]

@Astrix: Under the circumstances, it's not a problem.