Iconia A500 won't turn on


Dec 2, 2012

Let me start by saying I am helping a friend with his Acer Iconia A500 tablet and that we are not geographically near one another. I am going by what he has told me.

He stated his A500 will simply not turn on. I asked him if it was charged. He stated there is a white light (which indicates full charge). He hears no noises, it doesn't vibrate nothing.

He stated he did a soft reset (pin in a whole or something) - No luck.

I googled the steps to do a hard reset. Assuming he did it correctly with me dictating over the phone - NO luck

His is 2 years old and out of warranty. So before he trashes it, is there anything that can be done? Is there a tech support number he can call for someone
to talk him through a few things.

Any and all help greatly appreciated...


Senior Member
Jun 10, 2011
.......5 seconds or more. Preferbly close to 10. Or hold the button in until you feel it vibrate then let go of the button.

It maybe a little confused.