Pandigital Supernova tablet USB file transfer problem

[trafaelwyr]

Hello! I am new to the forum and found this site while seeking out an answer to a problem that I am currently having with my Pandigital Supernova tablet. Here's what I'm working with and then I'll try to explain my problem:

Tablet: Pandigital Supernova 8"
Origin: from QVC (got it as a Christmas present)
Android version: 2.3
Kernel version: 2.6.35.7
Firmware version: IR80_S_AZ_W_A_A_11172011

The problem:
The other day I had the tablet hooked up to the USB port on a Dell Dimension 541 and was connected to the net by wi-fi. I received a request to update the firmware, which I did. While still connected to the computer, and after the firmware had done its thing, I was able to transfer files, apps, etc from the computer to the tablet.

Yesterday morning when I hooked the tablet up to the computer to transfer files, I found that despite the computer recognizing the two drives associated with the tablet, I couldn't see the folders that were on them. So, let me give you a step by step of what I'm doing to illustrate the problem - it might be a bit wordy, but I want everyone to know what I'm doing so that someone might have an idea of what needs to be done (and I'm doing all this while listing the steps):

01. hooked USB cable into USB port
02. turned on tablet
03. unlocked tablet
04. hooked USB cable to tablet - at which point I hear the chime on the computer that I have hooked up an external device to the computer
05. tablet screen shows the Android mascot showing that USB connected and I have the "turn on USB storage" button at the bottom
06. I've tapped on the "turn on USB storage" button and the circle animation just keeps circling and I've gone to "my computer" on the Dell computer and see the two drives listed with the tablet (but when I double click on them, I can't access them).

Another thing I have noticed is that in the 'SD card & device storage settings', I can only unmount the SD card, whereas before the update it gave me the choice to mount and unmount the card. Even when I tap on 'unmount card', it just displays "unmounting in progress" but never indicates that it has finished doing so.

I really love this tablet, but I'm a bit frustrated with the current situation. Did the firmware update mess up something on the tablet? Is there anyway to reset the tablet back to factory settings like you can do with an iPod? I have emailed Pandigital's support and have yet to hear from them (granted I just emailed them yesterday). Any advice would be appreciated! Thanks in advance.

Christian

 

[Stefvn]

Same thing is going on with mine, and when i tap on the "connect to usb" it doesnt even try to load, the circle comes up for 5 seconds then goes away and i cant find a restore to factory settings option. its frustrating

 

[dvsgrl]

I had this tablet for about a week and, if I remember correctly, the factory reset is under Settings, Privacy. I returned mine because it wouldn't hold the internet connection. Can't really help with your other issue. Hope this helps.

Debi

 

[corruptgenius]

I' m thinking of trying to roll mine back to factory defaults. If i do in the next couple of
days, i'll post and tell if that fixed the problem. Whatever i decide to do, i'm not installing
the update. Thats for sure.

 

[msd525]

I reset mine to factory settings and that worked. Just save everything to SD card first. You will have to reinstall everything after. And I absolutely did not do the updates. It is working fine now.

 

[c5mech]

I found on my tab that if I remove the SD card and install it again, I have to lay the tab on it's side with the SD slot facing up then gently push the card in. It seems that it has to be aligned "just right" or it won't make good contact.
As for the usb transfer, I found a program, My desktop companion by Avenquest, that works well. I can transfer files and update my tab on WiFi with it. It needs to be installed it on the PC and the tab. They should talk together then.