I got this as their reply.
please download the software link given below
Sir there are 6 files available in this link download all of them extract them in
windows xp service pack 3 only then open
1)file 1 in it (.exe)file will be there open it boot disk is written select it then
browse it to the location where u have unzipped the software,
2)then again select boot disk then select the REMOVABLE pen drive
3)then again select boot disk then click BURN
burning will take place then insert the micro SD into the tablet started it hopefully
all the issues will be resolved.
Pantel Technologies Pvt. Ltd.
I haven't tried this as yet, but will do it soon.