- Nov 26, 2010
- 868
- 48
I basically gave my Augen Gentouch78 to my daughter to use, as I have other tablets. She brought it home from school and "someone" dropped the tablet and broke the glass screen. Plus it looks like "someone" tried to open up the tablet.
I want to document what it takes to send this tablet back to AugenUS, as I've heard of some people having problems doing this.
February 24th - I contacted Augen Support through their website explaining what had happened, and what I could do for repairs.
February 28th - I did not receive a reply after 3 days, and I Emailed them again.
March 1st - AugenUS Emailed me back and said that I needed to email rma@* to receive further instructions, which I immediately did.
March 3rd - I received an Email today that I was instructed to download their RMA form. I need to complete the form/sign it, then also attach the receipt of purchase. I will do this later today
March 10th - After a bunch more emails to RMA and AugenUS's main email... still no reply. I've called them three times.. twice it just rang and rang.. last time, I was put on hold for about 2 hours.. literally.. thank God for Skype..
Result: Horrible customer service... unless the Augen Gentouch78 sells for under $100... I don't suggest this tablet at all. It under performs, and the company has bad customer service from my experience
I want to document what it takes to send this tablet back to AugenUS, as I've heard of some people having problems doing this.
February 24th - I contacted Augen Support through their website explaining what had happened, and what I could do for repairs.
February 28th - I did not receive a reply after 3 days, and I Emailed them again.
March 1st - AugenUS Emailed me back and said that I needed to email rma@* to receive further instructions, which I immediately did.
March 3rd - I received an Email today that I was instructed to download their RMA form. I need to complete the form/sign it, then also attach the receipt of purchase. I will do this later today
March 10th - After a bunch more emails to RMA and AugenUS's main email... still no reply. I've called them three times.. twice it just rang and rang.. last time, I was put on hold for about 2 hours.. literally.. thank God for Skype..
Result: Horrible customer service... unless the Augen Gentouch78 sells for under $100... I don't suggest this tablet at all. It under performs, and the company has bad customer service from my experience
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