I am not tech savy, and a complete dufus to any type of portable device and handling. The tablet was acting up so I thought I would clean privacy by doing a factory reset. The three finger method didn't work, that's what the repair technician's email said. I put system.bin and the .ius on my micro sd card, but it still didn't recognize the image that I had downloaded I am extremely afraid of some of those parameters that I am seeing on this site. I don't know what I am doing and I am lucky to find you guys, can yall help me?