On Dec 26th my son turned his Nextbook 7 inch Android Tablet off after playing with it and when he turned it back on, it won't go past the start up screen. I have tried pushing the reset button but when I insert the pin it just feels like hard plastic or something, there isn't a "button" in there to push. I've been trying to get info on how to do a hard reset on it but no luck....When you turn it on the screen comes up with a quote from Abe Lincoln, then the screen blinks and the same quote comes up, then it changes to the screen with Nextbook in the upper left corner and a picture of a woman listening to headphones on the right side. It will not go past this screen. I tried to register it so I can call for tech support but it asks for the kernel version and a build number....I can't get this info because it won't boot up for me to get to it. Can anyone help PLEASE? My poor baby just got it for Christmas and then just the next day is when all this happened so he hasn't been able to enjoy it while he's out of school for the holidays. Thank you anyone who will just try to help us out!