Make ready if you have Rooted the ROM or Stock ROM. Rooted ROM Owners, Firmware Restoration 1. Download the Firmware 2.1 from Craig Electronics here 2. Read the how to do it doc here 3. Unzip the downloaded archive file. 4. Open the file and drag/drop the update.img to the root directory of your microSD card. One of the ways to achieve this is to mount the microSD card in the powered on tablet to the PC (best results). After the file is finished transferring, safely remove the attached disk drive, and unmount the drive from the PC. 5. With the microSD card into the device, and the device is fully powered on. Upon the tablet remount or insertion of the microSD card, with the update.img file fully transferred, you should now see a popup message saying Firmware 'Updating' 6. Select Install 7. Make sure AC power is going through it, and let the update run by itself. My Panel was Flawed, but here is what the process looks like. Stock ROM Owners, Factory Reset 1. Select Menu 2. Select Settings 3. Select Privacy 4. Select Factory Reset 5. Make sure AC power is going through it, and wait until the procedure finishes If you decide to return it to CVS do the following.. Remove all scratches if any, clean your panel and insert the device back into the box. Take it back to the store and tell them it's defective either you had a bad panel or battery won't keep it's charge.