Hi ridingtherod, welcome to the forum. Glad you decided to join us here at Android Tablets. Factory reset: http://www.androidtablets.net/forum/android-tablet-q/62022-how-do-i-factory-reset-my-tablet.html If there are no instructions there specifically for your tablet, try some of the methods for other tablets. One of them will probably work and you won't hurt anything by trying.