The firmware upgrade failed to complete, can not power off, reset button works, but the only thing I get is the blue start-up screen. I tried the solution given in http://www.androidtablets.net/forum/pandigital-novel/5053-pandigital-freeze.html#post32894 But when I put the internal microSD in the cardreader I get the message I need to format the drive. (I don't get that message when I put the external microSD in the cardreader. I use the cardreader of my laptop with Windows 7.) What filesystem should be on the internal SD? What can I do to rescue this white Pandigital 7" Novel?