Hello All! I am a new owner of a Galaxy Tab 10.1... my problem is that I am having trouble with my browser. When I log onto websites, the touch screen is non-functional at the "hotspots". I do have a screen shield; however, this only happens while online or when using a chat network client such as, Facebook for Android. Is there anyone experiencing these problems? And, is there is such thing as customer service from Samsung? I have a useless $500.00 toy until I work this out. I purchased the Samsung on the grounds that it was supposed to out perform the iPad from Apple... I'm thinking I was seriously wrong! Thanks!