Samsung Galaxy Tab 10.1 - Not Charging - Brand New

Discussion in 'Samsung Galaxy Tab 10.1' started by thundr101, Mar 18, 2012.

  1. thundr101
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    thundr101 Junior Member

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    I've been reading through posts on here, but haven't really found anything definitive on why this is happening with these Tablets.... I purchased the 10.1" White, 32gb WIFI Only model about 3.5 weeks ago.. was charging fine via computer USB and Wall Adapter, and about 2 weeks into it, I started noticing the red X on the Battery icon when I was trying to charge the tablet. Standard apps installed, no rooting, no power management apps, nothing (yet.. hadn't gotten that far with it). When I power off the tab, the indicator looks like it's charging, and it is, but if I monitor the battery stats, they are always showing "discharging" and it will take days.. literally 4 - 5 days to get a 56% charge.

    I returned the tablet to Best Buy last night, they gave me a brand new one.. decided I'd let this one fully charge before trying to use it (I was too excited with my new toy, last time around).. and I noticed that this morning the tab was still 'charging'. I powered the device up and see that it too has the red X on the battery. Battery is finally at 99%, but I cannot get it to charge to 100%, and it's been plugged in since 5pm yesterday (to a wall adapter).

    I checked Kies for an update, hoping this was a software/firmware issue, but nothing is available. I could call Samsung, but besides getting a new tab that just doesn't charge, what can we do to figure out what is wrong with this device?

    Device stats:

    10.1" Galaxy Tab
    32gb WIFI Only
    Android: 3.2
    Kernel: 2.6.36.3
    Build: HTJ85B.UEKMP P7510UEKMP

    ANY Help or direction to resolve this would be greatly appreciated. It's terrible to be en route or on a plane and to have this thing run low on battery... you can't even charge it up fast enough to get any life out of it. For $500, this is not really a good deal at the moment.

    Thanks all,

    --Thundr101
  2. Spider
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    Spider Administrator Staff Member

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    Hi Thundr101, congratulations on your new tablet and welcome to the forum. I'm moving your thread to the Samsung Galaxy Tab 10.1 forum for you, where more people are likely to join the discussion. There are a lot of friendly, knowledgeable people in that forum and I'm sure they'll help you as much as they can. Good luck!
  3. thundr101
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    thundr101 Junior Member

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    Awesome, thank you @Spider! :)
  4. britinva
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    britinva Junior Member

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    when you say charging via the wall adapter assume you mean the supplied samsung adapter as other usb power adapters my not work. i discovered this when inadvertantly was using another samsung usb adapter.
  5. sherri64
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    sherri64 Junior Member

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    Also, I believe the tablet will not natively charge from a pc/USB port. Needed wall outlet. Also, definitely use cable that came with tablet.

    Sent from my DROID using Tapatalk
  6. thundr101
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    thundr101 Junior Member

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    PM
    @britinva - Hi! What I mean by Wall Adapter - Yes, I use the included Wide-Plug adapter (the wide plug that actually plugs into the Tablet Itself) and then I use the little USB cube that comes with, inside the box. Since I have other Samsung devices, they also use the Wall USB Cube, and I've tried (for kicks) to use those as well.. but still no go. But to answer your question, I am using the included (specified) Samsung charging parts to charge my tablet. Still having issues tho.. and I've read this online quite a bit.


    PM
    @sherri64 - Hi! I might be charging via the drivers included after installing Kies, or because it's a power-injected USB hub.. not sure. Nonetheless, no matter what source of power I use, the tablet takes DAYS... Days to charge. Even then I am happy to see 56% on the battery stats.. if that.



  7. Sue7M3
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    Sue7M3 Moderator Staff Member

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    There is definitely something wrong. Are you using the same cord that came with your first tablet? If so it's probably bad. Have you tried other outlets? If the cord is new too I'd suspect something is wrong with your home's electrical system or at least with the outlet you're using. It might be sending surges that fry the battery.

    From what I've read it's not meant to charge via USB so don't.
  8. thundr101
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    thundr101 Junior Member

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    @Sue7M3 -- I agree something isn't right.. it's pretty bad that a brand-new tablet isn't charging.

    Since the Tablet requires a special cable/adapter to either USB Sync or Charge the device (meaning it's not just a standard Mini-USB that connects to the actual tablet side), I've been using the original cable that came with the 1st 'bad' tablet. I received a new cable with my 2nd tablet.. so now I have both the original and new charging / sync cable.

    I experience the charging issue everywhere, not just at home. And to be perfectly honest, if in this day and age, Samsung weren't able to design a tablet that can handle power/voltage variations, there would be SO many more posts about it online. Lol. I honestly think this is a firmware/software issue. Do a search for "Samsung 10.1 Tablet not charging" and see the number of results.. that's no coincidence.

    End result, it needs to be fixed. Else I need to get a tablet that works and charges like it should.

    I guess if no one else here has any suggestions, I'll have to call Samsung and figure out with them, what to do.

    Thanks!

  9. jimmy6
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    jimmy6 Junior Member

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    Had the same problem. Was only charging 54-56%, getting a red "X" in the battery area even while charging. I was using the wrong plug adapter (cord was fine), had switched it up accidently with a Samsung phone adapter/charger. Once I went back to the proper adapter things started working fine. You may want to recheck your adapters to ensure you have the correct one.
  10. jinen
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    jinen Junior Member

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    i had a similar problem. My wall power socket was far and charger power cable was short. so i used usb cable extender to extend my connection while using tablet. it doesnt charge when i use this extra cable. shows little red cross sign on batery while charging. Then i tried without this extra cable. its working.
  11. viperhastle
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    viperhastle Junior Member

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    hey guys. here is an observation. I bought my samsung galaxy tab 10.1, 3 weeks ago. I have been charging it through the power adapter provided by samsung but added a USB extention so that the cable is a bit longer, as the one provided with samsung is pretty short. I noticed when charging the tablet with the usb extension on takes about 8 hrs straight to charge to 100%. Now i took the extension out and now it takes 6.5hrs. note that both times the tablet was discharged to 3% battery.
  12. Sue7M3
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    Sue7M3 Moderator Staff Member

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    I strongly suggest you stop letting your battery get that low before you charge it. I would not go below 20-30% before charging. Draining the battery that low repeatedly will shorten its life.
  13. Sue7M3
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    Sue7M3 Moderator Staff Member

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    In the future please take the time to post in the correct forum. This section is for the Galaxy Tab. I'll move yours to the Galazy Tab 2 section.
  14. emarquart
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    emarquart Junior Member

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    Very interesting as this is why I searched the site today. I have the 7.7 galaxy tab and have found that it will ONLY charge with the plug that came with it. WHY!!! It is so short and most of us have multiple power cords/devices these days. I have had issues with a number of attempts to charge the tablet. I ALWAYS use the actual cord that came with the table, but the issues I run into are when you plug the usb end into anything other than the wall plug it came with. I have tried a portable battery pack that I have used on my prior Samsung tablet and not go, I get the red x. I also have a wall plug from Motorolla that has two usb slots, and I get a really strange reaction. When I use this the table says says it is starting some sort of initialization, then I get the red x, now if I unplug it over and over a few times, it will eventually charge. Won't charge with computer, or car charger either. Any help here? I travel a lot and have always depended on the ability to charge on various sources and this is just crazy and makes no sense at all.

    I also called Samsung and they just said the stock answer "do a factory reset"! It has done this since it was taken out of the box so that is not the issue.
    Last edited: Jul 24, 2012
  15. Weebee
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    Funny, I had the same issue with my TF101. The USB charging cable was too short so I tried a USB extension cord and it wouldn't charge. I just got a short extension cord to go from the outlet to the charging cube. Problem solved.
  16. blondeenz
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    blondeenz Junior Member

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    I purchased a 10.1 tablet late April - thought it was great, so ditched my IPHONE and also bought a galaxy s3. OMG do I now regret it. My tablet now wont charge - unable to use it. The store I purchased it from after giving me the run around went out of business. Samsung wont respond to my enquiries. now i have an expensive table mat. if anyone can assist getting it recharged id be greatly appreciative (BTW having read lots of threads...I dont have non market apps and always used the charger and usb provided)

    now my S3 - where do I start. It wiped all my contacts twice. after full reboot and reload, it now flickers persistently when on any net application - so is unusable for internet. It wont reset counters for email and messages - to add insult to injury samsung chat and email both came back with that this is not a function of the device. well it is. it used to work and ive had it fixed once before and its doing it again. I cant seem to get anyone to honour the warranty.

    And im really really angry, Im not rich and these were very luxury items with which i worked hard to earn the money to get. Now i have a phone and tablet worth nothing.
  17. blondeenz
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    blondeenz Junior Member

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    I have this issue, and I dont let the battery get that low...well I didnt it got that low becasue it was plugged in and not charging.....be interested in what you worked out in end and my tablet is well..basically a table mat now. so very dissapointed in Samsung.
  18. Sue7M3
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    Sue7M3 Moderator Staff Member

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    First off, please post in the SG III forum regarding your phone issues and I am sure someone will be able to help.

    As for your tablet, are you using the charger that came with it? If not, you need to do so. If so, start by simply buying a new charger. They do conk out sometime. Also, are you sure it's not charging? Hold the power button down while touching the screen (it may take a minute or so) and see if it turns on.

    I'm sorry you bought it from a shady company that's now no longer in business. Did you get your phone there too? If so sounds like they may have been selling defective merchandise.

    I have a Samsung Galaxy Tab 10.1 and it works just fine. Please don't bash an entire company because you have a problem. Provided they are both under warranty you shouldn't have any problems getting service from Samsung. Did you try the live chat on their site? How about posting on their Facebook page? If you emailed them, check your spam folder.

    You should be able to reach them via the support section on their website. They have email, live chat and a phone number. Good luck.
  19. dean0177
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    Last edited by a moderator: Jul 29, 2014
  20. RayBox
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    Awesome, thank you

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