Samsung Galaxy Tab S 10.5 Randomly Restarts

Discussion in 'Android Tablet Q&A' started by dj_paige, Dec 10, 2017.

  1. dj_paige

    dj_paige Senior Member

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    Location:
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    Tablet / Device:
    Samsung Galaxy Tab 3
    I have a Samsung Galaxy Tab S 10.5, running Android 6.0.1. It will randomly restart itself, and it seems that the problem is getting more frequent. It does not matter what application(s) I am using. Sometimes I am using my e-reader and haven't touched the screen in a minute or two; other times it happens at the basketball arena where I only check the basketball stats via Chrome during time outs. There doesn't seem to be a single application causing this. It seems to happen most often when I am riding the train to work (and no wi-fi in use), it also happens at the basketball arena (when connected to the wi-fi at the arena), but it only rarely happens during more intense usage at home (using wi-fi).

    Please advise on how to diagnose this problem. Thank you.
     
  2. Traveller

    Traveller Super Moderator Staff Member

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    Try replacing your battery. After three years, it's most likely shot.
     
  3. Mikemenn

    Mikemenn Junior Member

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    I had this same problem, too, with a 2 year old tableT and tried everything on the internet I could find.
    Thinking it was a battery problem, I took it to a local we-fix-it place and that was not it.

    Eventually went through Samsung to get it fixed (out of warranty, $218 max on fixing it.)
    Shipped it to them (price included). They returned it "fixed" saying it was a loose battery cable. It was not as the "reboot" happened right out of the box.

    Now that it was "fixed", it was under a warranty. Promptly called them, sent back, included a detailed note not to "trust their quality control team as the reboot problem could go along time and not happen and need, sometimes, to run a few programs to see it happen."

    Finally returned fixed. Notes state they had replace the motherboard. (what it actually said was "SVC PBA-PBA MAIN (XAR); SM-T800,-,SVC,M32").

    So this is a motherboard problem according to my repair and issue. Guess it was cheaper than buying a new tablet. And I do like the Tab S 10.5. So glad I did it.
     
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