i have a new andriod 4.0 10" M18A sharper image for a week. it wont start properly so i hold the on/off button and the volume button and get......the device enter PWDN mode. waiting..... please connect USB to PC or reset the device. i have reset the device, and connected the device to the PC but a window comes up saying "driver device software not installed. ive gone into the printer and devices folder and the icon there is labelled telechips and its not installed, i cant seem to find anything online for this to download. next option on my tablet says..... the device will enter recovery mode. please insert the SD card with the update pakage into the device. waiting..... then the screen shows the andriod dude with his belly open with a red exclamation mark and no more action. anyone out there can help me please?