I am a newbie to the forum so please go easy. I got a Cruz Reader today and tried for hours to connect to my WIFI. I updated the firmware, reset the device with the pin hole, called tech support, took off the WEP on my router, and nothing worked. I called tech support, held for 45 minutes and they told me to try all the things I already tried. Any suggestions? It shows my network in the list and shows excellent coverage but the WIFI automatically disconnects when I try to connect to it. Thanks.