Android 9 inch A13 tablet has been factory reset 3X and still has issues

[Keri.Reiner]

I first started having issues with google play store not loading apps due to errors. So I factory reset twice as it went back to same issue. Then I had issues with play store not connecting stating it was not connected to internet even though I was connected. So, I factory reset again. Each time after reset it would work fine for just a few days only to have something else wrong. Now my tablet is stuck on the Android logo. I have tried to reset with volume up and down and on off button. But it only helps me turn the tablet off. When I turn it back on, it again gets to the Android logo and then is stuck there. I have tried for days to fix this issue with no results. Any help in would be appreciated. I am not that tech savy so please help in laymens terms if possible.

Thank You

 

[leeshor]

Sorry to hear you were having such issues but is there any way you can exchange the tablet?