Can't get on market. help?

[problematic]

my a500 will not sign into the android market, i keep getting an error code that says there was a problem comunicating with server, code RH-01. Any ideas?

 

[Tanzanite]

One of the most common problems when accessing the Android Market is that you date and time settings are wrong.

 

[problematic]

date and time settings are correct.

 

[J515OP]

Try going into Settings>Applications and clearing the cache for the Play store app and then rebooting.

 

[problematic]

in specific it reads "Error retrieving information from server. (RH-01)"

 

[problematic]

i dont have the option to clear cache. when i go to the google play website it doesnt even show any connected devices..

 

[leeshor]

I can only assume you have a valid Google Mail account and that was what you used to sign up your tablet? Just checking.

 

[problematic]

i do have a valid gmail account. i am able to sync my gmail account just fine, just no market access.

 

[J515OP]

i dont have the option to clear cache. when i go to the google play website it doesnt even show any connected devices..

Not through the Play store itself, on the tablet settings. Go to Settings>Apps>Google Play Store then you should have the options Force stop, Uninstall updates, Clear data and Clear cache. To be thorough you can Force stop then clear data then clear cache and reboot.

 

[problematic]

i dont have the play store but i will force close the market, clear cache, clear data, and reboot.

 

[J515OP]

Yes, try that. How is it you don't have Play Store? Market was updated quite sometime ago to become Play Store. Once rebooted look to see if there is a Play Store update assuming this allows you to connect to the "Market" again.

 

[problematic]

no luck. idk how it hasnt updated to google play, my phone did a long time ago. i havent been able to get on the matket since i bought the tablet. would it be in a system update? i ask because it wasnt a full system update on my phone.

 

[Douvie]

i dont have the play store but i will force close the market, clear cache, clear data, and reboot.

Just a shot.

Get rid of the market. It is possible that there is some corruption and therefore PLAY is not coming down. Then make sure that it is completely removed - once confirmed. Reboot and download app from Google, installment, Then see how it goes.