firmware supply

david mcmurdo

Junior Member
Dec 10, 2014
I bought an android tablet in august from a reputable american company, the tablet was then supplied by a third party. I took it out the box and charged it with the intention of puting it away for christmas. I opened it again the other day just to give it a boost before wrapping, it started doing updates which i allowed even though it seemed to take for ever. After rebooting i found that most of the folders had dissappeared from the internal memory card, i could not download, i could not copy/paste etc. I contacted the company to ask about the possibility of getting the firmware to try and recover the tablet, the seller pont blankly refused and would not give me the manufacturers contact details to sk them. Is there anything i can do, the tablet is:

Model No: Q102
Android Version: 4.4.2
Firmware Version: 4.5
Kernel Version: 3.3.0 hc@hc-xps-8700 #98 Mon Jun 16211:14:40 CST 2014
Build Number: Fiber_q102-eng 4.4.2 KOT49H DDR420 20140621
Processor Type: Quadcore-A31 Series
SELinux Status: Enforcing

assistance appreciated.


Staff member
Jun 16, 2012
Assuming these were firmware updates, did you do a hard reset after the updates were finished?