How to Get Warranty Repairs?

[TickledBlue]

Hi people,

My Memo pad touch-system has been getting worse and worse. At first I thought it might just be the netflix app as their programming is pretty awful at best. However this morning is was using a note book app and had the same issue. To get the touch to work each time I have to reorient the screen then reorient it again then it works for a while. It is particularly bad at the edges.

I started looking for help on the ASUS website and got sent all over the place for products other than this damn tablet.

Does anyone have a direct email link to their warranty repairs or service departments in the US?

VERY disappointed in ASUS for this tablet. Been an ASUS user for years, but this really sucks for when things go wrong.

Thanks

 

[Spider]

Sorry, I can't help with the link, but try cleaning your screen. Sometimes a "dirty" screen can cause strange reactions to your touches. Your problem sounds more serious, but it's worth a try and free.

 

[TickledBlue]

Thanks for the suggestion, but ASUS is on the job. DUH!

On emailing their support...
"We will get back to you promptly."

Waited FOUR DAYS and viola, they think they have fixed the problem...
"please make sure your device is up to date."

No way to elevate the issue. {sigh} I quit with ASUS!

 

[vampirefo.]

ASUS Service | North America


ASUS Service | North America