Hi!Thanks for the welcoming reply!If you need help doing a factory reset, you'll find instructions here: http://www.androidtablets.net/forum/android-tablet-q/62022-how-do-i-factory-reset-my-tablet.html
If there are no instructions specifically for your tablet, try some of the methods for other tablets. One of them will probably work and you won't hurt anything by trying as long as the tablet has a good charge.
I'm also moving your thread to the http://www.androidtablets.net/forums/android-tablet-q-a.64/ section, in case you need more help. Good luck.