Hello James, welcome to the forum. Nice to have you here as a member of the forum. I'd suggest you read this http://www.androidtablets.net/forum...-one-guide-how-start-your-android-tablet.html to get off to the right start with your new tablet. Tablets typically have about a 40% charge when delivered and take 3 to 4 hours to come up to full charge when charged for the first time. There should be some sort of indicator on the tablet to tell you when it's fully charged, like a light that changes form red to green etc.