I just received the epad a few days ago, installed a few games and apps, and avg antivirus. Working fine but today, twice when I opened the epad it looked fine, but the screen was frozen, so I closed and re-opened and it was okay. I did a reset, not sure what that does, because I thought I would lose all my apps. Any suggestions? Thanks Maybe I did the reset wrong: the epad was open, I did a reset, the epad closed. Then I re-opened it.