Locked Out Of Samsung Galaxy A6

Discussion in 'Android Tablet Discussions' started by Luckysaturn13, Jul 10, 2017.

  1. Luckysaturn13

    Luckysaturn13 Junior Member

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    I have a Samsung galaxy a6 that my son uses. We did a hard reset a few months ago and the wife put a new Gmail on it and deleted the other she decided to do it again and we don't have the Google password to get it going again. We tried to reset the password but have changed phone numbers since then and haven't had any luck. We don't have a Samsung account. We are pretty tech savvy but don't know where to start any help would be much appreciated. We do have a product key but don't know how we could use it to get in. Thank you
     
  2. Traveller

    Traveller Super Moderator Staff Member

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    Unless you know the password, there's nothing that can be done. This is Google's factory reset protection in action, and is working as intended.
     
  3. Future_Bringer

    Future_Bringer Junior Member

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    Is it that they are giving another choice beside than sending it to your number. Have you entered an alternative email? If it not then just bring it to the service center and ask them to reset it.
     
  4. Traveller

    Traveller Super Moderator Staff Member

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    Unfortunately, Google FRP is very thorough. Even restoring a stock ROM to a Samsung device using Odin - which is what the service center would do - won't stop FRP from being triggered when the OP tries setting up the device again. Thus the OP better hope he has another means of resetting the password, otherwise he's screwed.

    The only legit ways to bypass FRP require the account information, either to continue with setup on the device, or to access the account on the PC and remove the device.
     

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