Part 1 Ok - Purchased a MeMO Pad HD 7 on 1/3/2014 (my first Android device). Day 2, after having a bit of time to look around, and download a few apps from Google Play, I discover that there is a system software update available (from 4.2.1 to 4.2.2). So I tap the tab to download, then again when it finished downloading - Pad reboots, shows Android animated "Updating"... for a few seconds, then what I describe as a dead Android (laid down) with "Failed!". After a few minutes, the pad would reboot back to where it had been before as if nothing ever happened. After multiple attempts, I contacted ASUS tech support (chat). Was given instructions and link - link was to download the correct software, instructions simply said to download the software on a computer, extract the contents to microSD, insert that card in the MeMO and wait for the notification... Well - nothing ever happened. I tried several times, even multiple "erase/factory resets". Nothing helped - device recognized the microSD card, I could move files, etc.. but the device never even attempted to install anything from the card. Yesterday, I spent about an hour with ASUS tech support again just to step-by-step confirm I had done it exactly correctly. Indeed, they confirmed I had done it according to directions and said I should set up an RMA and send it in for them to "service". They also suggested, since it was still new, I could also contact the retailer about sending it back to them. I did the latter... it went off via UPS today with RMA and a promise of a quick refund. Part 2 Picked up another of the same model more locally (first retailer had raised price by $10). Charged it until it was fully charged. Booted for first time, went through the preliminary set-up procedure. Allowed the pad to do all the app updates, then I went through system settings to check for software update (this device still is at v. 4.2.1). For nearly an hour, I received: "Internet connection error or the server is busy. Please wait a moment and try again." This continued until just a few minutes ago - now the message is different: "Failed to download the file. Please wait for a moment and try again." So I got message about a half dozen times... and now its back to the first - "Internet connection error or server busy"... I sure hope I didn't get another dud. Maybe ASUS servers are getting hammered with an update for another product?