Think I'm bricked

Discussion in 'Huawei Ideos S7' started by buzzman, Apr 20, 2011.

  1. tuffigirl

    tuffigirl Member

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    Everyone always wants something better instead of being happy that we actually got the 2.2 update. LOL I wouldn't worry about not buying insurance since it's worthless anyway. I ran an eBay store for a long time and when it came time that the postal service screwed up and I had to fall back on the insurance do you think they wanted to pay? Hell no.... it took 3 months of phone calls and jumping through hoops.

    Hope it works out for you.... today's Wednesday so I'm hoping you'll post and let us know what happened. :)
     
  2. buzzman

    buzzman Senior Member

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    it's now Friday- 1 full week since being shipped. I haven't been notified that they received anything. :(
    Will keep you posted. In the meantime I have been trying to get my hands on the asus transformer so I can return my xoom. I have 2 from different sources on backorder. ;(
     
  3. buzzman

    buzzman Senior Member

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    take 2! I just tried to post and the forum lost it!!!!!!!

    It's been 10 days since shipping and just received my tablet back. It is a refurb replacement. I sent them a pristine mint condition tab and got back one with a filthy screen- not just prints but dirty. The back plate is all scratched up (I still had my plastic on my back cover.) And the chrome bezel is beat up. I'm disappointed not to get a new one back. But it works. It turns on to the original 2.1 firmware.
    I kept the battery so now I have 2. And the stylus was found by me the day I sent it back. It was covered by velcro- held that back and got a second one. But they sent back my original usb cord ( I marked it) and probable the same power cord. Will try to load 2.2 tonite.
     
  4. goodoane

    goodoane Senior Member

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    Wellkome back in action.
    To bad to hear that they replaced yours with a refurb.
    Who knows maybe this one it will work better.
     
  5. buzzman

    buzzman Senior Member

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    Thanks goodoane! My original was great till one fateful moment....At least they will fix or replace according to their warranty. So 2.2...here I come again!!!!!
     
  6. dublea

    dublea Member

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    From what I've seen

    Pros:
    Customer Service spoke Native Language
    Warranty replacement approved by manufacturer
    Received new replacement in under 14 business days (anything under 2 weeks is good imo)
    Replacement was functional when received

    Cons:
    No ETA when sent in
    Had to pay for shipping
    No regular status updates
    Replacement unit had cosmetic damage(s)

    Is this a good summary? (I didn't take the unit being a refurbished one a con as I've never had a company replace a product with a brand new one after the store warranty ran out.)
     
  7. buzzman

    buzzman Senior Member

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    Yes- good summary. The screen cleaned up nicely with a wet lens cleaner. But it should have never been sent out like that. Pretty gross. I sent in one in pristine condition and got back an old, dirty beat up one. But it works.
     
  8. tuffigirl

    tuffigirl Member

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    I have to say you're taking it better than I would have.... whenever I ship something out I always take dated pics to prove what kind of condition it left my hands in. I would have sent those off to Huawei with all kinds of threats and such and demanded they send me one equal to what I sent! LOL But I am glad you got it cleaned up and at least you have one with a screen that works. :) Hope you love 2.2 as much as I and I'm sure everyone else does!
     

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