Cannot connect to internet with Acer Iconia 200

[Charleydog]

I cannot connect my Acer Iconia 200 to the internet via wireless. I get the message, "Obtaining IP Address."
I am connecting via Bell 268 modem. The service is fine since my laptop has no trouble connecting.
I have tried the soft reset and the total reset with no luck.
If somebody can help me, I would really appreciate it.

Many thanks!

Patricia

 

[Spider]

Hi Patricia, welcome to the forum. If you haven't already tried it, reset your router by turning it off for a minute and then back on. That sometimes will solve the problem.

 

[Charleydog]

Hi Patricia, welcome to the forum. If you haven't already tried it, reset your router by turning it off for a minute and then back on. That sometimes will solve the problem.

Thanks for the advice but I don't have a router, per se, put a Bell 268 modem.

 

[leeshor]

Thanks for the advice but I don't have a router, per se, put a Bell 268 modem.

The modem is probably also your WiFi so it really is a router/modem. See the tips I have for solving WiFi problems in the link in my signature.

 

[Charleydog]

Tried everything you suggested. Modem/router was reset last night with the help of Bell Canada. The Acer 200 tablet works fine at Tim Hortons on their WiFi but I simply can't get beyond the "Obtaining IP address" even though I turned off the laptop (the only other device using WiFi in this house).

 

[leeshor]

You may want to try setting fixed IP and DNS information for your connection. Despite the support response it still seems like a modem issue. But fixed information may get around it.

 

[Charleydog]

I am ordering a Cisco router because I simply cannot do anything with this Bell modem. I will then set fixed IP addresses for the laptop and Acer tablet. Thank you to everybody who has helped me with this issue.

Patricia

 

[leeshor]

Just an fyi, the router may totally fix the problem and the fixed IP info may not be necessary.