Kurio Touch Not Able to Connect to WiFi

DeborahBEE

Junior Member
Aug 18, 2014
5
0
We just bought the Kurio Touch for our son. I have checked and made sure I am using the right password, unplugged my router for 30 seconds, made sure I my router is on WPS not WEP and still it has authentication problems. I'm at a loss. What else couldn't be? Please help.
Thank you.
 

leeshor

Senior Member
Dec 27, 2011
6,331
1,037
Welcome to the forum

WPA/WPA2 would be/work better and safer than either WPS or WEP. I have a link in my signature with suggestions for WiFi problems/issue because they are so common. See if something there helps.
 

DeborahBEE

Junior Member
Aug 18, 2014
5
0
I tried the list of trouble shooting hints, nothing worked. However it will connect to the towns library wifi. What to do, what to do....
 

leeshor

Senior Member
Dec 27, 2011
6,331
1,037
I think you have an issue with your router. The first thing if you didn't do it already is to forget the connection with a tap on it and try connecting again. If you followed all the suggestions then it doesn't sound like your tablet is at fault so you may want to do a factory reset on the router. If it connects then you can try setting it up again.

You may want to also check to see if the router has a firmware update.
 

DeborahBEE

Junior Member
Aug 18, 2014
5
0
I was informed we don't have a router, we have a modem.....does that change anything? I had always thought we used a router. I also thought routers and modems did completely different things.
 

leeshor

Senior Member
Dec 27, 2011
6,331
1,037
A modem can also be a router. It's probably just that one device so try restarting it.

If you are on cable that is typical.
 

DeborahBEE

Junior Member
Aug 18, 2014
5
0
Well I have restarted the modem several times. Not working. I have Direct TV. Old modem maybe?
 
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