More Drama From Samsung - Samsung Denies 16% Return Rate - Claims Less Than 2%

dgstorm

Editor in Chief
Staff member
Jan 5, 2011
2,205
130
Drama-queen.jpg

As has been the case lately with Samsung lately, we have more drama from them. Their modus operandi (M.O.) has been to deny any reports that might reflect negatively on their operations, and they are following this same pattern yet again. Recently we reported, here, that a third-party marketing research firm did an independent study of return rates for the Samsung Galaxy Tablet, and found them to be as high as 16 percent. Samsung denies this and claims that the report is false. They claimed that their returns are less than 2 percent.

I fully understand a company wanting to defend its marketing position with a bit of "informational spin", but there can't really be that much of a discrepancy with the numbers... What do you guys think? I'm actually a fan of some of Samsung's products, (I love their LCD and LED TV's), but their mobile phone division needs to get its act together.

Source: SlashGear
 

Carbira1

Member
Aug 7, 2010
514
12
lol Apple is probably bribing people to make bog. numbers about the return rate.
 

strider_mt2k

Member
Nov 22, 2010
406
19
I think the numbers are exaggerated, AND Sammy is reactionary.

I love Samsung stuff too. -even bought a Sammy fridge.

Crushed ice, people!
 

Comacine

Member
Aug 23, 2010
69
0
I too think both numbers are not realistic. 2% sounds too low and is probably based on some very strict definition of what "return" means (i.e. spin). But 15% is too big. Who's that independent company that came up with this number? Is there a place to see that report?

To Strider: Yeah! Who cares about a broken Galaxy Tab if you've got good Samsung crushed ice! And a rooted Haipad :)
 

specmac

Member
Oct 19, 2010
44
0
I have not read details on either sets of numbers, but the disproportionate differences makes me wonder if this is comparing apples to oranges. For example customer returns vs hardware failures.
 
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