If you have a notebook as opposed to a tablet you may want to visit the forum of the manufacturer. If it is an Android Tablet, a make and model would help.
Hi Almetta, congratulations on your notebook and welcome to the forum. I see from the information by your avatar you have a Kocaso 2.2 Android 7" notebook, I'm moving your thread to the Android Tablet Q&A section for you, where more people familiar with that device are likely to join the discussion and try to help you. Good luck!