Tablet caught a virus !

Morgan89

Junior Member
Dec 12, 2015
2
0
Hello ! I am new to the forum and not sure if this is posted in the right section or not. I have an alcatel one touch tablet, it caught a virus and now it won't turn on or hard reset. Is there anything I can do to fix this ? Or do I hAve to take it somewhere . Don't really have the money to fix it so I was hoping I could do it myself . Thanks
 

leeshor

Senior Member
Dec 27, 2011
6,331
1,037
Welcome to the forum

What were the symptoms that lead you to think you have a virus. A virus wouldn't cause your tablet not to turn on and do you actually mean power up?
 

Morgan89

Junior Member
Dec 12, 2015
2
0
What else could it be ? ? It started freezing and shutting down on me. Now it won't even turn on
 

leeshor

Senior Member
Dec 27, 2011
6,331
1,037
That doesn't sound like a virus, at least not the kind that attack Android. If it's shutting down. If it won't turn on at all it could be the battery or the system board. I don't have any idea where you would take it to get it fixed.
 

Traveller

Administrator
Staff member
Jun 16, 2012
2,786
968
Definitely hardware-related. Check Alcatel's website and look for an email address or phone number, so you can find out from them what to do.
 
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