Broken tablet

Discussion in 'McBub.com' started by stefan1957, Jun 1, 2012.

  1. stefan1957

    stefan1957 Member

    Joined:
    Feb 10, 2012
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    60
    Location:
    Holland
    Tablet / Device:
    Ainol novo 7 elf
    Why is McBub not replay to e-mails you sent when your tablet is broken in the guarantee time.
    Is only selling important and no service.

    Too bad because I thought I had found a reliable vendor for more stuff to order
    Stefan.
     
  2. vampirefo.

    vampirefo. Senior Member Developer

    Joined:
    Nov 8, 2011
    Messages:
    3,828
    Likes Received:
    1,389
    Trophy Points:
    655
    Location:
    Huntington WV
    Tablet / Device:
    Leagoo Lead 1 ZTE OPEN C, Coby 7065, Coby 8042, Coby 9740
    I have same problem with this company my tablet has been broken for months they refuse to respond, this is a bad company they don't warranty anything.
     
  3. McBub.com

    McBub.com Senior Member

    Joined:
    Jan 14, 2012
    Messages:
    461
    Likes Received:
    40
    Trophy Points:
    102
    Location:
    Shenzhen, Guangdong, China
    Tablet / Device:
    Ainol NOVO 7 Paladin, NOVO 7 Elf, Samsung Galaxy SII, iPad 2
    hi , Stefan,
    This is the customer service representative from mcbub.com, we are sorry for hearing this and we guess there should be a misunderstanding between you and mcbub. We ran our business for almost 7 years sparing no efforts do serve the customers well. Yes, the regulations in the help center (including the return policy) are obeyed and those are things proctecting both sides. As the service mail box, we are trying to reply the customers in 24 hours(except for the Sundays and the other Chinese traditional holidays).

    And sometimes, we are told by our customers that they found the replied emails in there spam mailbox finally. Such are the rare cases but they still exist, please check carefully. Here we need you to send us another email to "service@mcbub.com" including the order number and the pictures showing the problems(if you don't mind)in that way we can figure out the problem easily, your cooperation will be appreciated.
    BTW, please mark "Stefan from the forum" on the email title then we can find you immediately and help you out.

    And you can also finds un on the live chat during the business hours: Sun. to Fri. 21:00-06:00, EST
    Telephone: +86-(0)755-82704910
    Phone Reception Hours: Sun. to Fri. 21:00-06:00, EST

    Thank you
    Regards
    mcbub

     
    Last edited: Jun 2, 2012

Share This Page

Search tags for this page

send in your broken tablets

,

where to send broken lenovo tablet