Cannot Use Tablet After Kobo Vox Factory Reset

Discussion in 'Android Tablet Q&A' started by Solo2, Nov 12, 2019.

  1. Solo2

    Solo2 Junior Member

    Joined:
    Nov 12, 2019
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    2
    Hi A.T. Community,

    Having clicked on the Factory Reset button the device a Kobo Vox Ereader only took a few inutes to reset, it then booted into a Getting started menu the first 3 sections
    1, scan for networks went well and connected to my router no problem
    2, check for updates tried to check but moved swiftly on to
    3, date & time setup making sure GMT, etc etc was input correctly
    4, almost done! it states chose an option

    "I have a Kobo account" or
    "I'm new to Kobo"

    selecting either of these the screen changes to "Create a New Account".........connection error
    please try your connection and try again....the website is down or no longer obtainable
    or a suggestion was that andriod does not work with the internet protocol of my router SSL or ?

    does anyone know or have a suggestion of how to get rid or through this menu screen as I only wish to use tablet for movies or browsing.

    Can a new operating system be put on via a sd card ( but it would have to over ride existing?
    any help appreciated

    Regards
    Solo2
     
  2. Traveller

    Traveller Super Moderator Staff Member

    Joined:
    Jun 16, 2012
    Messages:
    2,662
    Likes Received:
    940
    Trophy Points:
    460
    Tablet / Device:
    Coby Kyros MID9742, Lenovo Tab 4 (8"), numerous phones
    Reddit: Kobo Vox Won't Let Me Get Past Setup
    Older Kobo Devices Require Update; Kobo Ending Support for Sony Readers, Kobo Mini | The eBook Reader Blog

    The links above pretty much say it all. The Vox is no longer supported by Kobo. Prior to February 28th your device needed to be updated to continue working. Apparently that update was never undertaken. As a result, you are out of luck, unless you can find a way to manually apply the update. At this point, you want to contact Kobo, as they can do one of two things for you: give you a means of updating the device so you can continue using it, or exchange the Vox for a newer device.
     

Share This Page