Hi There, I am hoping that someone out there can help me with this problem please..... I bought my son a Kidigi (BWC?) 7" tablet from Mobile Phones | SIM Free, New & Unlocked | MobiCity UK BWC (Formerly KiDiGi) 7 - Slim and Light Android 4 ICS Tablet with 1.5GHz Processor and 8GB Storage | MobiCity UK He has managed to set a password that he no longer remembers.....says he was distracted as he was setting it and assures me that it has a "2" in it......hmmmm. I have googled, contacted kidigi, contacted mobicity and spent maybe 4 hours trying to find out how to perform a factory reset on this device, with no joy. It has 3 buttons - Power, Vol+ and Vol- I have tried every combination of holding these buttons and can only get the following two things to happen (other than a normal boot to the login screen). 1. Power and Volume Up - This boots to SAFE MODE, but still requires the passcode to get in 2. Power and Volume Down (or both up and down together) - This produces an Android lying on its back with a red triangle in its chest. It's chest being open with a keypad visible inside. - Very briefly (a micro second), an android appears with a swirly thing within its chest. A very brief moment....before the lying down Android. If anyone is able to help me out with regard to this problem I would be one very happy dad.......and will have a very happy son (who will have learned a very useful lesson). The tablet is running ICS I believe. Regards, Wilf.