I am hoping that someone can help me with. I am new to tablets in general. I am an old laptop guy. But, I purchased a couple of these tablets for my grandkids for Christmas. One of them used the dots to create a password pattern and can't remember what she did. For the life of me I can not find a way to reset the tablet back to normal. I have tried to contact ematic, no avail, searched through google and haven't found anything that works. I have already tried the holding down the power button while also holding down the volumn button, but all I get is the Ematic logo screen and then it goes dark. Nothing happens. I have gotten to the point where I put it in Safe Mode but that doesn't help either. I have read on your forum about the endless loop and reseting everything using the FLash method. It seems if that is a bit of an extreme to reset the tablet. Also, the instructions from Ematic aren't exactly user friendly here. If anyone could help me on this I would truely appreciate it. I am pretty well frustrated with this. Thanks.