A coworker's kid's tried too many times to do the pattern unlock, and it won't let her unlock that way. Her gmail account is not working to unlock it, I would think the next option would be a factory reset. Unfortunately it looks like she has this tablet from what I can tell, xelectron the Xelectron Elegance. It has only a power and volume up and down buttons, no combination of which I find boots into a safe or maintenance mode. In fact the power button isn't really responsive and won't even turn the thing on when you're hitting other buttons. Anyway, I'm not sure if anyone has dealt with a tablet like this, but I wouldn't know what the next step is. Halp?