Hello everybody, I searched for my issue, but could not find any post with the same problem. I have a SYNET7LP, but it is missing the update button as shown in the owners manual and on online websites. Also, when I try to step to do a manually update, when I use the cmd line to get the Hardware version, the line shows, as in the guide, but HWVER= is missing from the line after running the cmd. I am not able to find out my hardware version, so I am not sure which package to use. Has anybody else run into this or know which package I can use, or even if I am able to manually update my device. I email the company, but have yet to receive any communication back from them. Thank You for the assistance.