Purchased a syntab7mx tablet for my daughter and I can't seem to make any progress with it. Straight out of the box (once fully charged) I'm getting nothing on the screen except the volume and unlocked icon. No apps.....no nothing. The included directions are quite vague which lead me to believe it is a user friendly device which I am not seeing what should appear. I have tried to reach customer service, but due to high call volume I can't get through. Any assistance would be greatly appreciated.