Hi, I'm trying to set this Ematic eGlide XL Pro II EXLW2B for my Mom - I can't find the "white shopping bag" and when I go to Google Play Store it asks for first time users to give a credit card(???) - I have NEVER been asked that before on any smart phone or laptop before. All we want to do for her is get her: 1.) Get TASK MANAGER on her home menu page so she can get to it fast and doesn't leave apps running. 2.) Get her email on her home screen so she can access it and open it quickly. Which icon do you use for GMail? 3.) Get her Face Book connected on the tablet and the icon on her home screen - but it isn't in the apps and when you go to Google Play Store - it asks for a credit card. I thought these apps came pre-loaded??? Do you have to register this product first - before any apps? Do the apps load after you register????. I would love it someone knew and could help - I've never bought a tablet before but I have an Android phone. I understand the phone, but this is really lacking what it says it has unless I am doing something wrong or out of order... Thanks!