I just figured out to get into recovery mode on this thing. It is different than the other method posted. I think there are at least 2 sets of hardware used with these tablets. Hold the tablet so you can: Press on and hold the touchscreen, then press the power and menu buttons at the same time. It then says if you want to recover press the required buttons. I pressed power, and menu again and it restored. I have been able to repeat it over and over.. The other method found by Bigwooly goes like this: "to restore to default rom (recovery mode) with device off push power turn on as normal Once you see the infotmic logo press and hold power and menu When you see white text On the screen release power and menu You will see a message the says something along the lines of "to boot in recovery press the require keys" Press power and menu again and it will reflash the most recent manufacturer update you downloaded."