Flytouch 9 Frozen

cands

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Help Please
FLYTOUCH 9 10.1" DUAL CORE ANDROID 4.1 TABLET 3G NETBOOK
I bought this tablet in December and it has always worked with no problems. Never been dropped or bumped or anything like that. Today when I went to turn it on it gets stuck at the Android symbol and does not progress any further. What is wrong and what can we do.
 
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