I got this device for christmas. Today I turn it on like normal. When it loaded up all my shortcuts they were all erased. Only a couple apps don't force close. On top of that, all my music I can see in my file explorer but only one will show up on my stock player. For some of my apps loading is the problem like in app organizer all that shows up is a blank screen. I need help. PS the internet does work fine and I already checked the update list.