Staples Issues an apology on the G Tablet

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Oct 30, 2010
Pulled from Engadget site
Viewsonic: There's no G Tablet 'manufacturing defect,' it's a user experience issue

In case you missed it, this weekend Staples announced that it was no longer offering the 10.1-inch Viewsonic G Tablet because of a "manufacturing defect." Well, as it turns out, Viewsonic is claiming there's really no hardware defect at all -- instead, the manufacturer of the Android 2.2, Tegra 2-powered tablet is reporting that there's really a "user experience issue." Nope, that doesn't sound much better, but according to Viewsonic's VP of Marketing Adam Hanin, the G Tablet saw a fair number of returns because of its sluggish software experience, which was caused by the preloaded Tap and Tap Android layer. A number of issues were also caused by the lack of Flash, which Adobe hasn't yet certified for Tegra 2 (we hear that's finally coming at the end of January). "We believe it is the user experience that caused all the returns, and we are taking important steps forward with the G Tablet," Hanin told us.

So, what are those steps exactly? Viewsonic will be releasing an over-the-air software update before the end of the week and will also provide links for users to manually download and install a beta version of Flash on its support page. Naturally, we asked Hanin why the G Tablet was shipped in this half-finished state at all -- he told us that while Android and Tegra are great platforms, Google's lack of support for larger devices means that companies like Viewsonic have to "go out and put together their own software and app stores." We're not sure that's a great answer -- in fact, it sort of sounds like Viewsonic is trying to blame Google, Adobe, and NVIDIA for its own half-finished and laggy software, when it released the tablet on its accord own to retailers. Either way, we've now seen more than enough terrible "user experience" issues on the early crop of Android tablets
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