Tablet won't get past Android screen

[RobotsNeverSleep]

My T301 will not get past the android loading screen. I've tried the reset button many times, I've called their unresponsive "hotline", I've created a ticket on their website(still no reply). This is weird because it's basically brand new, I only got to use it for about a day and I was JUST getting over not having flash. Anyone have any type of solution for this? I'm thinking I'll have to send it back and get a new one.

 

[oscillat0r]

My T301 will not get past the android loading screen. I've tried the reset button many times, I've called their unresponsive "hotline", I've created a ticket on their website(still no reply). This is weird because it's basically brand new, I only got to use it for about a day and I was JUST getting over not having flash. Anyone have any type of solution for this? I'm thinking I'll have to send it back and get a new one.

I had the same issue out of the box...i guess it helped prepare me for all the further disappointments

Here's how I fixed it;
1) download latest update from vel. mic site (update.zip) and put it on SD card
2) put SD card in Cruz
3) press reset with paperclip, then hold volume + button until 'Cruz' appears (the second time, ie it sort of flickers after a moment)
4) will report some issue with loading cache, then will find update and run it in 5, 4, 3, 2, 1....
5) after system update system rebooted a few times and it was good to go


good luck

 

[dbsousa]

Here is how I got mine repaired. I wrote the ticket, and then called. and called. and called. a week later I got through, and the operator told me I had to upload my receipt. After several frustrating minutes trying to understand what that meant, I was told to scan my receipt, and attach it as a jpeg. I then got an RMA to return the device via UPS. They replaced mine and I should be getting it back on Tuesday.

Best of luck.

Here was my original ticket:

My Cruz Reader will not advance past the initial startup screen ("CRUZ"). I have tried the following:

I have pressed the reset button multiple times.

I have disconnected and reconnected the battery.

I have re-installed the firmware update. This appeared to install successfully, but then returned to the CRUZ screen and froze.

Any help would be greatly appreciated.

 

[tlspencer]

Their support via tickets is pretty useless. It took me weeks to get a response to a question, which then did not even address the question. I have found EVERYTHING I needed in this forum because if I've had a problem with it, chances are someone else has too and has already figured it out.