It's extremely sad the way Coby treat their customers, they don't demonstrate any respect, their support is poor or have any, don't answer any emails, takes forever to return items under warranty. I bought this tablet (pre-order) as a result of lot of search and have to wait for months until it came available to the public. Never ever going to buy anything from them again. If I would have the chance to return the product and get a refund I would do it. Ex. Sent a new tablet Kyros MID-9042-8 for repair (no touchscreen) on January 8, 2013 USPS with tracking and I still waiting for a response from them. I forgot to take the 32GB memory card from the tablet and tried to contact customer care several times to let them know but haven't any success. This week I talk to somebody who told me that they trough it away and that I should wait 6 to 8 more weeks if I have luck to receive my tablet back. "What a service". They don't deserve any support from us. I'm very upset and discomfort with their customer service/support and I'll let people know of the kind of support and service they have. Hope to get the tablet sooner. I already start looking for another brand who could offer a better tablet less expensive.