Just purchased a supposedly new A500 from Walmart today and found the unit had previously been used because I didn't get the inital setup screen and then when I went to the Market, it started using someone else's gmail account. It was also missing the USB cable. The unit works fine but don't like the fact that it was supposed to be new. Any way to clear the previous persons login stuff?
Buyer Beware
- Thread starter bunks10
- Start date
Takes more than that to reset and whip the tablet back to factory.
Settings / Privacy / Factory Data Reset.
Its not clear exactly what all this clears. There may be some left over junk.
J
jimbo7630
Guest
Don't know about America but selling used (second hand) goods as new would be illegal in Europe.
strider_mt2k
Member
- Nov 22, 2010
- 406
- 19
Just go get another one.
black02em2
Member
- Jan 15, 2012
- 23
- 1
you paid for a new tablet not someone elses second hand returned item. they may have taken it back because "something" was defective. You paid for new, i would take it back and get what you paid for.
jgumphress
Senior Member
- Sep 6, 2011
- 295
- 31
It is illegal in the US as well.
E=bunks10;181531]Just purchased a supposedly new A500 from Walmart today and found the unit had previously been used because I didn't get the inital setup screen and then when I went to the Market, it started using someone else's gmail account. It was also missing the USB cable. The unit works fine but don't like the fact that it was supposed to be new. Any way to clear the previous persons login stuff?[/QUOTE]
You can thank those fickle buyers out there who buy things, play with them, then take them back. As a shop owner, they have earned my rath!!!!!! These are the same sort that insist on "New in the box products"
You can thank those fickle buyers out there who buy things, play with them, then take them back. As a shop owner, they have earned my rath!!!!!! These are the same sort that insist on "New in the box products"
Walmart is not suposed to restock used/defective items. THey usually return the items, or sell online when they are refurbished certified.
I would def take it back, they may have though the person didn't use it, but still it was opened. Most walmarts do nto sell display units either and if they do it is well discounted.
I had that happen with a blu ray player years ago that had a regular CDROM in it, that walmart got in serious trouble when I reported it on survey to the HQ, which sent me a 100.00 gift card for my troubles after replacing it.
When you got the unit, it should have been in a sealed like bag cover, and also had a protector on the screen you need to remove. IT shoudl have gone through a setup process.
I would def take it back, they may have though the person didn't use it, but still it was opened. Most walmarts do nto sell display units either and if they do it is well discounted.
I had that happen with a blu ray player years ago that had a regular CDROM in it, that walmart got in serious trouble when I reported it on survey to the HQ, which sent me a 100.00 gift card for my troubles after replacing it.
When you got the unit, it should have been in a sealed like bag cover, and also had a protector on the screen you need to remove. IT shoudl have gone through a setup process.
- Thread starter
- #15
Here's the update.
The next day after purchasing the A500 from my local Walmart, I was in the area of another Walmart about 35 miles away. Checked online first to see if they had any units for sale and found they did (store said they didn't). Went to customer service to exchange and was told that because the unit had been used, I could not return it there and had to take it back to the store where it was purchased (not happy because I know that was wrong). Took it back to my local store and explained to them the other store's refusal to exchange it. They graciously gave me my money back and apologized for the other store's lack of customer service. They even called the other store and complained to the store manager. They checked for availabilty and found out this other store was the only one within 50 miles that has these units. Drove 35 miles in the rain yesterday to the other store, got with the manager, found the A500 and got 10% off for my troubles. This box was shrink wrapped whereas the other was not. Went through the setup process and unit works fine. Whew...what an ordeal!
The next day after purchasing the A500 from my local Walmart, I was in the area of another Walmart about 35 miles away. Checked online first to see if they had any units for sale and found they did (store said they didn't). Went to customer service to exchange and was told that because the unit had been used, I could not return it there and had to take it back to the store where it was purchased (not happy because I know that was wrong). Took it back to my local store and explained to them the other store's refusal to exchange it. They graciously gave me my money back and apologized for the other store's lack of customer service. They even called the other store and complained to the store manager. They checked for availabilty and found out this other store was the only one within 50 miles that has these units. Drove 35 miles in the rain yesterday to the other store, got with the manager, found the A500 and got 10% off for my troubles. This box was shrink wrapped whereas the other was not. Went through the setup process and unit works fine. Whew...what an ordeal!
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