Iconia A500 won't turn on

[DeputyDawg]

Hello....

Let me start by saying I am helping a friend with his Acer Iconia A500 tablet and that we are not geographically near one another. I am going by what he has told me.

He stated his A500 will simply not turn on. I asked him if it was charged. He stated there is a white light (which indicates full charge). He hears no noises, it doesn't vibrate nothing.

He stated he did a soft reset (pin in a whole or something) - No luck.

I googled the steps to do a hard reset. Assuming he did it correctly with me dictating over the phone - NO luck

His is 2 years old and out of warranty. So before he trashes it, is there anything that can be done? Is there a tech support number he can call for someone
to talk him through a few things.

Any and all help greatly appreciated...

 

[Mrhelper]

Try forcing a power down by holding the power button for at least 5 seconds.

 

[Douvie]

.......5 seconds or more. Preferbly close to 10. Or hold the button in until you feel it vibrate then let go of the button.

It maybe a little confused.