Sylvania SYTABEX7 Owners: Must Read

Discussion in 'Sylvania Tablets' started by JPardee, Mar 26, 2011.

  1. JPardee
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    JPardee Junior Member

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    I had recently purchased a Sylvania SYTABEX7.

    During my testing of the unit, I realized at least two things that needed addressed by the manufacturer:
    - USB port were not functioning
    - Updater would not allow the unit to update to the latest firmware release

    I called: Digital Gadgets / 1-888-571-0866
    Explained them my problems, and at no extra cost to me, they are sending me the SYNET7LP
    The difference between the two models is the HDMI port, and the SYNET7LP will have the updated firmware. They provided me with a shipping label, all I have to do is box it up and drop it off to UPS.

    For a cheap / budget Android tablet, this is not a bad device for simple tasks.
    They are working on the Android 2.2 firmware for the units.

    SYTABEX7 owners could benefit from this.
    Last edited: Mar 26, 2011
  2. fatmanwalking
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    fatmanwalking Junior Member

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    Thanks for the tip. I bought mine three days ago and discovered the same problems. USB ports not working and Updating not working.

    I tried calling today (Saturday) and got sent to voicemail. So I sent them an email and am waiting for a reply.
  3. haymond
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    haymond Junior Member

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    I tried calling also.I'm going to send them a email as well.
  4. novadar
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    novadar Junior Member

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    Thanks JPardee. My update did not work at least the Version number did not advance but my Host USB port began to work. I also discovered that only FAT32 USB sticks are recognized.

    Will be calling on Monday as well.
  5. JPardee
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    JPardee Junior Member

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    They will ask you to make a copy of your receipt and put it in the box when you ship as well.

    Good luck to all, going to send mine out tomorrow, Ill post any updates.
  6. haymond
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    haymond Junior Member

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    Has anyone been able to talk to anyone at DG?I've been calling all day and wasn't able to talk to anyone.
  7. JPardee
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    JPardee Junior Member

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    Thats odd. When I called Friday, got an answer right away.
    Not sure if they are short-staffed or what.

    Keep trying, just sent mine out today.
    Tracking shows it will be there on Wednesday.
    I'll update as it progresses.

    Don't give up, you can't beat a free upgrade.
  8. novadar
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    novadar Junior Member

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    Haymond, as the Brits say "I rang them up all bloody day, no answer, pure rubbish".

    Will try again tomorrow as I concurrently work my tender, hands-off, safety, if-at-all-possible, light rooting. I just need to kill that Phone.apk. I eats up 70-80% of the power! I was shocked when I saw that on a nifty system screen that came with my LauncherPro installation.
  9. JoseGala
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    JoseGala Junior Member

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    We are doomed with DG/Sylvania & CVS... very bad. Please tell us if tomorrow someone answers the phone or your e-mails... I will do the same, if happens to me
  10. The Doctor Who
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    The Doctor Who Junior Member

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    I've had a problem with the updating of my tablet, so I sent an E-Mail to the tec support address given (dgsupport@digitalgadgets.com) and got a response within a few days from what I presume is one of their technicians. It isn't next-day-service, but it's been sufficient... although they haven't answered my questions in full yet.

    But, really, what kind of tech support do you expect from one of these third-rate companies? When even the big-name computer companies have horror stories of awful tech support, it shouldn't be a surprise that Sylvania isn't that reliable.
  11. novadar
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    novadar Junior Member

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    Woo Hoo! Universal AndRoot worked like a charm. Root in less than 1 minute. Phone.apk ---> DEAD (renamed to Phone.OLD), along with many others. Battery looks like it is doing much better. Along with the changes to use LauncherPro (much nicer looking menus, etc), adding Amazon Apps Store, adding Notepad program, I actually feeling pretty good about this value purchase. CVS' 25% off coupon was the real kicker to get me in this game, I could not see myself paying $390+ for the old iPad or crazily even more for the "High-end" Android tablets. Having good Linux skills I am not afraid to try more tweaks, very carefully however. I setup the Android SDK with an Emulator set to this thing's resolution. I will play around there before I trying anything extreme.
  12. fatmanwalking
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    fatmanwalking Junior Member

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    Thanks for the words of encouragement Doctor Who. I'll give it about a week before I send the Cybermen after them!
  13. The Doctor Who
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    The Doctor Who Junior Member

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    How did you rename Phone.apk? I got AndRoot installed and it (claimed to) successfully root my tablet, but when I tried renaming the .apk (via Astro), it just told me 'insufficient permissions' and refused to hear anything about it.
  14. novadar
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    novadar Junior Member

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    I installed "AndRootFile" from the Amazon App Store. I actually installed and ran it before I rooted using UnivAndRoot. It said I did not have root access (d'uh). After the shockingly fast root process. I opened AndRootFile again. Hit the "Super-User" button, found Phone.apk, clicked, selected rename, clicked ok, fought with the tablet for a few seconds to get it to shutdown (I kept holding the power button because the warning message about Phone.apk being in fault would not go away.

    Amazon.com: AndRootFile: Appstore for Android
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  15. ImagineThat
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    ImagineThat Junior Member

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    By default the permissions on the /system/app folder are read only. You'll have to change that in one of several possible ways. Sounds like novadar's technique may work...I use root explorer as my file manager program and there's a option at the top of each folder that you can press to change between read only and read/write. You'll only be able to get read/write access if you are rooted.
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  16. ImagineThat
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    ImagineThat Junior Member

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    Hmmm, good linux skills, eh? I have no linux skills, but I went ahead and setup ubuntu on a spare PC and learned some basics. My objective is to be able to unpack image files of the various partitions on the tablet, modify them, then repack and flash back to the device. This process will eventually lead us to be able to make custom builds for the device, port other versions of Android over ourselves (DG isn't too promising), etc. Where i'm stuck is that the images appear to be yaffs2 but unyaffs won't read them and I even tried recompiling my kernel with a patch to enable yaffs file system support but still cannot get the img file to mount...anyway, let me know if this is an area you care to explore...I think I've probably gone into too much detail for this thread.
  17. novadar
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    novadar Junior Member

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    I does sound like fun. I am constantly slammed with work stuff. I work on the front-end, Application Servers, BI, etc. I have had to do kernel tweaks in the past so I am not fearful of the process but I need to educate myself on how these images are instantiated on this hardware. It is also very new to me, a far cry from x86 or SPARC type systems.

    I will try my light touch stuff first. I am considering tackling the apparent issue with the quality of the physical batteries. My suspicion is that no matter how optimized the kernel or image can be made, crap hardware is crap hardware. The juice is the most important thing. Since I got a great deal on this I am willing to spring a bit on high-quality batteries.

    Please keep me informed on your status as I will do the same.

    Fun, huh?
  18. The Doctor Who
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    The Doctor Who Junior Member

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    Derp, I knew I was missing a step. I even remember seeing that app in the Amazon store and thinking "Oh, well, I'm not rooted, so it won't do me any good" XD

    Thanks, that worked perfectly! Do we have a list of functions that can be safely thrown out yet? I haven't noticed any in the other threads. Obviously Phone.apk, and maybe the Bluetooth app, since the tablet doesn't have any sort of bluetooth function. Anything else that might be safely deactivated to free up resources?
  19. novadar
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    novadar Junior Member

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    I found this list out there:

    Stock Android 2.1 Apps List | Market 4 Android

    I have purged pretty much anything that is running that I do not use (Bluetooth--it was #2 to go, Calendar, Weather, HDMIsomething, TheatreModesomething (no idea what it does but renaming and restarted did not seem to cause any problems.).
  20. The Doctor Who
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    The Doctor Who Junior Member

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    Thanks for the list, Novadar!

    I think the HDMIsomething and TheaterModesomething must be related to the HDMI-output that the Express doesn't have. Theater Mode referring to the 'home theater', aka the HDTV. I'm amazed at how much junk is left in there that isn't being used. I mean, surely it wouldn't've taken much time or effort to simply disable/remove the apps that the tablet didn't need to begin with. But I guess, again, what do I expect from cut-rate technology, right?

    Well, sum result of my Tech Talk is that I've been given the offer as well(I think... what exactly is an "RMA request" anyway? They don't explain in the E-Mail). Except they apparently want all the original packaging. It's been two weeks since I bought this thing and I didn't even notice for the first week that it wasn't updating properly (I swear it did once), so, yeah, no I don't have the packaging.

    On the other hand, the tablet as it stands right now is very nice. I mean, yeah, I'd love a free upgrade, but I'm not heartbroken if they won't take it without the original box.

    And now you know... the rest of the story.
    Last edited: Mar 30, 2011

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