I would suggest that you just load the SD card onto your PC or Laptop to read. Copy the entire contents of the card to a folder. Before you attempt any downloads make sure you have the correct information regarding your model. The information is found in settings/about. Even with all the relevent info which we all think we got from various places around the net we still have to be cautious. A lot of the information in these so called cheap tablets IS FALSE.So look around till you get a total awareness of what you have with you. My best suggestion is to sell while it is working. There is too many problems with this hunk of junk.Hope this helps. But you will find that the majority of people here in this site have similar problems with their tablets. Consequently we are endeavouring to rectify the mistakes of the poor workers in the Chines community.