Augen GenTouch

[vwinter798]

I gave the Gentouch a good try but I finally had to return it. Augen's customer service is terrible. I received no usable answers from them. The slot for the XD card is a joke and 2.5mm headphone jack....who thought that was a good idea. They aren't doing any updates and they said there would not be any. Too bad the device did have some potential.

 

[pbrauer]

Could not agree with you more. Very disappointed. The only ones I feel the same about are the Velocity devices...

 

[feverhost]

AugenUS is absolutely HORRIBLE. I've received better customer service from Chinese vendors. I strongly tell people to not purchase from Augen.

 

[Carbira1]

Did you buy it directly form Augen or did you buy it from a store like K-Mart? K-Mart took mine back with no problems.

 

[pbrauer]

That only works so far, i had to go back to Augen direct after 90 days.

 

[Kay]

I am in the process of trying to badger augen into honoring their warranty =p so far it's been a game of ring around the rosie- but it's the principal of the matter more then anything... so I have patience =) a device should not up and stop working (booting up) after 13 days =p

 

[feverhost]

I bought mine from Staples, which they said I had to contact AugenUS for physical problems. I am going to physically bring it to staples, talk to the manager, and get this issued resolved this weekend.

 

[Kay]

I bought mine from Staples, which they said I had to contact AugenUS for physical problems. I am going to physically bring it to staples, talk to the manager, and get this issued resolved this weekend.

good luck! I finally got an rma number from augen.... we'll see how this goes =p